OPERATIONS MANAGER, The Neo-Futurists

Overview: 

The Operations Manager’s primary responsibilities are to execute and move forward the day-to-day activities of The Neo-Futurists’ building, office, and activities by implementing systems in a strategic manner. This position assists the Managing Director with key administrative needs and serves as a secondary financial officer. 

The ideal candidate is organized, diligent, and punctual. A self-starter that is detailed-oriented and able to adapt to the ever-changing style of the company. BA required and 2+ years in an administrative role for an arts organization or comparable non-profit. 

Customer Service & Communications

  • Respond to and follow up on customer emails and voicemails, with support from other staff
  • Process ticket orders, refunds, and exchange requests
  • Serves as the first point of contact for intern inquiries (screens emails & forwards to MD/AD for timely follow-up
  • Keeps track of current and expired membership subscriptions (known as The Token)
  • Distributes Token subscription ID cards
  • Fields and enters ticket requests for members of The Token through the online request form

Facilities & Office Management

  • Tracks inventory and executes orders on supplies, merchandise, concessions
  • Fulfills production and miscellaneous orders made through the online request form
  • Manages and updates space calendar requests, with oversight and guidance from the MD
  • Assist in FOH and lobby area display and set-up for TIW, Prime Time and other events
  • Supports in special event planning, including booking vendors, issuing contracts and securing venues
  • Supports in regular software updates and hardware maintenance, with MD

Administrative/General Operations

  • Acts as support for special events as needed e.g. opening nights, etc. 
  • Attends all board meetings and acts as the primary minute-taker 
  • Maintains and updates online event pages for TIW, Prime Time and other ticketed events
  • Organizes and manages all day-to-day office supplies, stock, and workflow
  •  Serves as a co-producer for fundraising and community partnership efforts

Submission Directions: please submit a cover letter with salary requirements, along with a resume to: jobs@neofuturists.org. Electronic submissions only; no phone calls are accepted. 

Application Deadline: Open until hired. Projected hire date between mid-November and mid-December. 

Salaried Position
Part-Time (20-25 hours/week; some nights and weekends)
Compensation Based on Experience

 


 

HOUSE MANAGER for The Infinite Wrench & The Neo-Futurists

Position: House Manager

Contact Person: Jorge Silva, Managing Director

 

Position Description:

The Neo-Futurists seek a candidate to work in on-going rotation as House Manager for The Infinite Wrench, the longest running show in Chicago. House Manager is responsible for prepping the space for audiences, assisting with advance sales and group sales, making pre-show speeches, handing out audience tokens, assisting with wait lists and late seating, managing volunteers, assisting the Ensemble as needed and other duties of a House Manager as assigned by the Managing Director and Artistic Director. House Managers may also serve as primary FOH for Prime Time and other special events at The Neo-Futurist Theater.

 

 Candidate Requirements:

*Customer service experience/comfortable interacting with Patrons

*Ability to multi-task

*Available for late night/weekend commitment

*Box office, house management and/or ticket software experience preferred

*Love of Neo-Futurism, familiarity with The Infinite Wrench

 

Job Responsibilities:

*Providing excellent customer service to patrons

*Managing crowds and handling wait-lists on sold-out performances

*Training/assisting volunteers with front of house positions

*Maintaining a clean & safe environment throughout the theater

*Assisting the ensemble as needed

*Other duties as assigned by the staff leadership

 

Hours/Pay:

Must work all 3 TIW performances each weekend (Fri/Sat @ 11:30pm – Sun @ 7:00pm) arriving 90 minutes prior to performance.  The ideal candidate can commit to a block of 4-8 continuous weeks with availability for at least 20 weekends throughout the year. Pay starts at $60 per weekend with an opportunity for a pay increase after 12 weeks of satisfactory performance. House managers create reports after the show has begun and may leave while the show is underway or have the opportunity to watch TIW performances for free pending seats available.

 

If interested, please email a cover letter and your resume to Managing Director Jorge Silva at jobs@neofuturists.org – with “TIW House Manager” in the subject line. Deadline to apply is Thursday, October 10, 2019 by 5:00pm.

General inquiries can be made at admin@neofuturists.org. Please do not call the office directly.

Our intrepid corps of volunteers cover a variety of small but vital tasks to ensure that we make the best weekly show possible. In exchange for a night’s work, they are granted a complimentary seat to that performance of The Infinite Wrench.

Opportunities are available at least three times a week. For more information, email volunteer@neofuturists.org.

Yes! Internship positions are available! If you wish to be considered, email a resume & cover letter to admin@neofuturists.org. Please include your preferred time and focus for your internship.

Please note: these are not paid opportunities. Applicants that are receiving student credit from a university, or other redeemable credit from an other party, will be given precedence. 

We receive several requests annually from students interested in doing research papers, video profiles, or other academic and journalistic projects on our theater, aesthetic, productions, and process. If you would like to interview members of our ensemble or staff, please send us a formal request by contacting our Artistic Director at artistic@neofuturists.org. Please include full details of your project and make requests at least two weeks in advance; the more notice you give us the more likely we will be to accommodate you.

If you’re a member of the press looking for additional information, please email media@neofuturists.org.

The Neo-Futurist Board is responsible for our governance, fundraising, and advocacy of the art and events produced by the company. If you believe as strongly as they do in the work being done by The Neo-Futurists, then consider applying as a candidate for our Board by contacting our Managing Director Jorge Silva at jorge@neofuturists.org.

Currently, we are not holding auditions. Sign up for our mailing list to be the first to hear about the next rounds.

The cast of The Infinite Wrench is exclusively comprised of members of The Neo-Futurist Ensemble. Auditions to join the ensemble are held on a per-need basis (generally every 2 years). Casting in Prime Time productions is at the discretion of each show’s creator, and may or may not involve a general call.

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